“We had all the inventory and were ready to ship. We had inventory coming for days. To have all those outlets go up in smoke.. The only outlet each day was the web site, and how much we [sold] every day determined the pay roll. It determined how we did business, and how much .
By Krissie Jones, NAB Executive Retail
Our investment in our services and locations is guided by how customers are banking. More than 93% of customer interactions are now taking place over the phone, by video or online. Over the past several years, fewer customers are coming into branches and foot traffic has lessened dramatically. Over the last year alone, we have seen a further 30 per cent reduction in over the counter and basic servicing transactions in our branches.
While our physical branch presence in some areas will no longer be there, we will still be there for our customers – just in different ways. As more and more customers are choosing to bank online, we’re investing in improving our digital platform to make it easier and faster. We are also training our bankers in regional Australia with new skills to serve customers in these channels.
COVID may be starting to fade, but the long-term effects will be with us forever. What customers want and expect has changed, and in many cases, they don’t want to go back to how things were. Brands need to adjust to new CX expectations to deliver timely and high-quality experiences.
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(Reuters) - Gold fell on Monday as an uptick in U.S. Treasury yields dimmed bullion s appeal, while investors awaited key U.S. inflation and retail sales data for cues on economic health.
Spot gold was 0.5% down at $1,734.31 an ounce by 11:23 a.m. EDT (1523 GMT). U.S. gold futures eased 0.6% to $1,734.60. The bond yields have stabilized right now, but they (elevated yields) are still an underlying negative for the metals markets that produce no dividend or yield, said Kitco Metals senior analyst Jim Wyckoff. The bulls lost a little bit of momentum and that is prompting shorter term technical traders to press the sell side, putting prices under pressure.